• What is Worry Free Support?

Worry Free Support is an online computer support structure that solves hundreds of computer problems every day. We help small businesses and large businesses like you with computer problems including spyware removal and virus removal, optimizing a slow computer, network setup, data backup and more! All our services come with a money-back guarantee so you'll walk away a satisfied customer every time.

• How did Worry Free Support get started?

Worry Free Support is backed by Balanced I.T. Solutions, LLC a company that's been solving computer problems for some of the largest airlines in the industry. We expanded our business to support all industries with the same expert computer support.

• What services does Worry Free Support offer?

Worry Free Support can provide your company the technology and experience needed to get your business running in top proficiency. We can implement and manage high-end technology to maintain your data and/or architecture.

Full remote management of your entire network through secured communications with a fully integrated helpdesk. If you don’t know what you need, one of our trained Systems Specialists is just a chat away.

Tracking and managing your network assets is a critical component of best practices network management. Asset tracking ensures software compliance, prevents unnecessary purchases, and makes network support more efficient. As part of the Worry Free Support Package, Balanced I.T. Solutions will keep track of the network assets.

• What types of computers do you support?

If you're running Microsoft Windows XP ,Windows Vista or Windows Server products on your systems, we can help you! We even support Apple systems. If you aren't sure what operating system you have, give us a call and we'll help you figure it out.

• Is the service guaranteed?

Worry Free Support guarantees in the event of a hardware failure, an OS security exploitation, or a server-side virus infection that you will not be billed for the labor required to restore your server to the point provided by the last good and available backup. Furthermore, the customer reserves the right to request that the disaster recovery service be delivered during business hours, nights, and/or weekends. Worry Free Support will attempt to the best of its available resources to meet the customer’s scheduling requests. If you are not completely satisfied in 5 days, we will refund your bill for the month or your one time service fee.

• What are your hours of operation?

Our Solutions Engineers are available seven days a week between 8 AM and 9 PM (Central Standard Time).

• What method of payment do you accept?

We accept Visa/Mastercard and offer prearranged billing options.

• How does Worry Free Support provide "instant technology relief"?

Our remote control software is the key to diagnosing and resolving your computer problem. Once the software is downloaded, our Solutions Engineers can operate your keyboard and mouse to resolve your problem while you watch! Remote control technology is like having the expert sitting next to you and solving your problem, but in a virtual space. You are always in the driver's seat and can turn off remote access at any time. You have complete control of our Solutions Engineer's access during our secure remote process and can see everything they are doing to diagnose and fix your computer. All communication to your computer is encrypted every 10 seconds.

• Is Worry Free Support's remote access safe?

Yes, our technology has been certified by Security Innovations and is used thousands of times every day by some of the biggest names in the business. Your safety and security is never an issue with Worry Free Support.

• What is a Solutions Engineer?

Our Solutions Engineers are highly-experienced experts that use the latest Worry Free Support tools to diagnose and resolve your problem in the fastest and most effective way possible. From virus removal to optimizing of servers, our experts can handle any PC or Server problem, big or small. Our Solutions Engineers are not only experts in computers, but also networking, server based software, and Virtual based software.

• Where is your call center?

Our Solutions Engineers work from offices across the US. This allows Worry Free Support to provide friendly, empathetic experts who are ready to solve your technology problems when it is convenient for you. Our engineers utilize the latest remote and phone software, so they are always available no matter where they are.

• What do you do with the personal information I provide you?

Worry Free Support respects your privacy and recognizes your need for appropriate protection and management of your personal information.